At Zumabags, we need you to be absolutely happy together along with your purchase. If for any reason you aren't happy with your purchase, please talk it over with our Returns & Refunds coverage below. This coverage courses you via the go-back-and-refund method in diverse situations.

1. General Return Conditions

• Terms of Use: The product needs to be unworn, unused, in its authentic packaging, and with all labels, stamps, and tags as they were when it was first shipped.
• When: You can request a go-back/trade within 15 days of receipt.

2. How to Request a Return

To start the go-back method, please observe those steps:

• Contact Us: Email support@zumabags.store, offering your order a wide variety and cause to go back.
• Get Instructions: We will reply with a go-back, a wide variety, and specified instructions.
• Returning the product: Carefully package the product and ship it to the address with the supplied information inside the instructions. Note: You may be accountable for the delivery prices, except if the go-back is because of our fault.

3. Refund Process

After receiving the product back, we are able to take a look at the situation of the product. The refund method is as follows:

• Return accepted: If the product meets the requirements, we are able to refund the cash to the authentic charge method. You will obtain a money-back affirmation email. Please permit 5–7 commercial enterprise days for the refund to be credited to your account (relying on the bank).
• Return rejected: If the product does now no longer meet the conditions, we are able to touch you. You can pick it up to obtain the product lower back (pay delivery prices).

4. Specific Return Cases

• Defective or broken product: If the product is faulty or broken for the duration of delivery, please notify us within 7 days of receiving the product. We will assist with unfastened trade/go back or complete a refund.
• Wrong object: If you obtain the incorrect object, please contact us within 7 days. We will set up to ship an appropriate object and obtain the incorrect object lower back absolutely free of charge.
• Order now, no longer received: If the order does now no longer arrive in the predicted time, please contact us to investigate. In case the products are lost, you may be refunded or dispatched a brand-new object.
• Cancel order: If you need to cancel the order after placing the order but earlier than delivery, please contact us straight away through email. If the order has been shipped, you want to observe the go-back method as above.

5. Items Not Supported for Return

We do now no longer give returns in the following cases:

• Used or washed products.
• Personalized or personalized products.

If you're uncertain whether or not the product may be back, please contact us for assistance.

6. Need Further Assistance?

If you have any other questions or concerns not addressed above, we’re here to help. You can reach us via

📧 Email: support@zumabags.store

📍 Address: 85 Main St, Bar Harbor, ME 04609, United States

📝 Contact Form: Please submit your inquiry through our online contact form, and our team will get back to you as soon as possible.

Thank you for choosing Zumabags, where your satisfaction is our top priority.