At Zumabags, we need you to be absolutely glad together along with your new bag. We apprehend that occasionally matters don’t pan out, and our coverage is designed to make the go-back procedure clear, fair, and hassle-free.

1. The Zumabags 30-Day Guarantee (Time Limit)

We provide a 30-day window for returns or exchanges. This duration begins the day your bag is marked as brought by the delivery carrier. We can’t take delivery of any returns asked for out of doors in this 30-day timeframe, as we want to keep the pristine exceptional quality of our inventory.

General Return Eligibility:

To be eligible for a reimbursement or change (except if the bag is defective), the object should meet these criteria:

• Condition: The bag should be unused and display surely no symptoms of wear, scuffs, or use. It should be in its unique, resalable condition.
• Packaging: Must encompass all unique tags, defensive plastic (if applicable), and unique packaging that the bag arrived in.
• Non-Returnable Items: Final sale gadgets, present cards, and promotional merchandise aren’t eligible for going back.

2. The Step-by-Step Return Request Process

To provoke a go-back or change on your bag, please comply with those steps:

1. Initiate Contact: Email us immediately at support@zumabags.shop in the 30-day window.

2. Provide Required Details:In your email, you should encompass:

   • Your Order Number (e.g., #ZUMA1234).

   • Reason for Return: (e.g., Change of mind, Incorrect shade received, Zipper malfunction).

   • Photos: Clear pictures are obligatory if the bag is defective, damaged, or incorrect.

3. Wait for Authorization: Our guide crew will evaluate your request and usually reply within 1–2 commercial enterprise days with a Return Merchandise Authorization (RMA) variety and special go-back delivery instructions.

4. Ship It Back: Once authorized, bundle the bag securely and ship it to the deal with provided. Do not nowgo back to gadgets withoutwide variety of RMAs, as this will notably postpone your refund processing.

3. Refund & Return Scenarios (Specific Timeframes)

Our system and refund eligibility range are primarily based totally on the motive for the return:

A. Defective, Damaged, or Incorrect Product Received

• Reporting Timeframe: You need to notify us at support@zumabags.shop within 7 days of shipping with clean photo/video proof of the illness or damage.
• Resolution: Upon verification, you’ll get hold of either a complete refund or a loose replacement (your choice).
• Shipping Costs: Zumabags covers the overall price of go-back delivery through presenting a pay-as-you-go go-back label.

B. Change of Mind or Size/Style Exchange

• Reporting Timeframe: Requests need to be submitted inside the 30-day window.

• Resolution: You will get hold of a complete refund for the product price. Original delivery costs are non-refundable.

• Shipping Costs: The purchaser is chargeable for the price of delivery of the bag returned to our facility.

C. Order Lost in Transit (Never Arrived)

• Reporting Timeframe: If your monitoring records have now no longer been up-to-date for 10 consecutive enterprise days or your bundle has now no longer arrived 15 enterprise days after the expected shipping date, please touch us.

• Resolution: We will release research with the carrier (which takes as much as 5 enterprise days). If the bundle is shown as lost, we are able to provide a complete refund or reshipment right away.

D. Cancellation After Placing Order

• Cancellation Timeframe: You may also request to cancel your order for a complete refund within 12 hours of placing it.

• Non-Refundable After: Orders that have already been processed, packaged, or shipped (usually after the 12-hour window) cannot be canceled. In this case, you need to wait to get hold of the bag, after which you provoke a general go-back.

4. Refund Processing and Payout Time

We do paintings quickly to make sure you get your cash returned withoutuseless delays.

• Inspection Time: Once we get hold of the again bag, our group will look into it to verify the condition (this takes 2–3 enterprise days).

• Refund Issuance: If approved, your refund could be issued on your unique fee technique within 7 business days of the inspection finishing touch date.

• Bank Processing Time: After we process the refund, please permit a further 3–10 business days for the price range to be formally submitted to your financial institution account or credit score card, relying on your monetary institution’s processing policies.

Contact Us

If you’ve got any questions on this policy, please reach out to us at support@zumabags.shop.